Check-in & Check-out
Check-in location: Halora Nova Lounge, No. 29, Tuan Chau International Port, Tuan Chau Ward, Quang Ninh Province
Port of departure/ disembarkation: Tuan Chau Marina
Lounge check-in: 11:15-11:30 AM
Tender transfer to the cruise: 11:45 AM-12:00 PM
Welcome onboard and lunch: 12:45-1:00 PM
Cabin check-out: 9:00-9:15 AM
Tender transfer to Tuan Chau: Approximately 10:20 AM
Disembarkation: Approximately 11:00-11:15 AM
When checking out, guests should place their luggage in the corridor outside the cabin, return the cabin key at reception, and settle any outstanding onboard expenses.
Check-in, tender transfers, and disembarkation times may be adjusted due to weather, tides, port regulations, or operational requirements.
Child Policy
- One child under 5 years old sharing the existing bed with two adults: Free of charge.
- A second child under 5 years old sharing the existing bed: Charged at 50% of the adult rate.
- Children from 5 to 7 years old sharing the existing bed with two adults: Charged at 50% of the adult rate.
- Children from 8 to 11 years old sharing a cabin with two adults: Charged at 75% of the adult rate.
- An extra bed may be arranged for children from 8 to 11 years old, subject to the selected cabin category and confirmation.
- Guests aged 12 years and above: Considered adults and charged at the full adult rate.
- Children staying in a separate cabin are charged at the adult rate.
- Child age is calculated according to the date of birth and the cruise departure date.
- Complimentary and discounted child arrangements are subject to the cabin’s maximum occupancy
Surcharge Policy
International Guests
A compulsory surcharge equal to 20% of the cabin rate applies on: Christmas Eve (December 24) | New Year’s Eve (December 31) | The first three days of Lunar New Year
No surcharge applies to international guests on: Hung Kings Commemoration Day | Reunification Day (April 30) | International Labour Day (May 1) | Vietnam National Day (September 2) | Peak-season stays from May 15 to August 15, including weekdays and weekends
Domestic Guests
A surcharge equal to 20% of the cabin rate applies on: Christmas Eve (December 24) | New Year’s Eve (December 31) | The first three days of Lunar New Year | Hung Kings Commemoration Day | Reunification Day (April 30) | International Labour Day (May 1) | Vietnam National Day (September 2) | Peak-season stays from May 15 to August 15, including weekdays and weekends
During the peak season from May 15 to August 15, the following cabin surcharges apply:
+ Sunday-Thursday nights: VND 200,000 per cabin per night
+ Friday and Saturday nights: VND 500,000 per cabin per night
Note: Lunar New Year and Hung Kings Commemoration dates follow the lunar calendar and change annually. The applicable dates and surcharge should be reconfirmed at the time of booking.
