• More than 30 days before check-in: Free cancellation.
• 30 to 11 days before check-in: 15% of total booking value will be charged.
• 10 to 7 days before check-in: 30% of total booking value will be charged.
• Less than 7 days before check-in: 100% of total booking value will be charged.
• No-show: 100% of the total booking value will be charged.
• All cancellations must be submitted in written form via email.
• Refunds (if applicable) will be processed within 5-7 business days.
• These are standard cancellation terms. Cruise-specific cancellation policies, if applicable, will prevail and be stated in the booking confirmation.

Check-in & Check-out

Check-in: Around 11:30AM at Tuan Chau Marina. Guests board the Halora tender at 12:00PM for transfer to Halora Metta Cruise.

Cabin check-out: Between 9:00-9:15AM on the final morning. Guests leave their luggage at reception and settle any additional charges.

Disembarkation: Between 11:00-11:15AM at Tuan Chau Marina.

Guests must present valid passports or identification documents for passenger registration.

Child Policy

• One child under 5 years old sharing the existing bed with two adults: Free of charge.
• A second child under 5 years old sharing the existing bed: Charged at 50% of the adult rate.
• Children from 5 to 7 years old sharing the existing bed with two adults: Charged at 50% of the adult rate.
• Children from 8 to 11 years old sharing a cabin with two adults: Charged at 75% of the adult rate.
• An extra bed may be arranged for children from 8 to 11 years old, subject to the selected cabin category and confirmation.
• Guests aged 12 years and above: Considered adults and charged at the full adult rate.
• Children staying in a separate cabin are charged at the adult rate.
• Child age is calculated according to the date of birth and the cruise departure date.
• Complimentary and discounted child arrangements are subject to the cabin’s maximum occupancy

Holiday Surcharge Policy

International Guests: A compulsory surcharge equal to 20% of the cabin rate applies on:

• Christmas Eve: December 24
• New Year’s Eve: December 31
• First three days of Lunar New Year

No surcharge applies to international guests on:

• Hung Kings Commemoration Day
• Reunification Day: April 30
• International Labour Day: May 1
• Vietnam National Day: September 2
• Peak-season stays from May 15 to August 15

Domestic Guests: A compulsory surcharge equal to 20% of the cabin rate applies on:

• Christmas Eve: December 24
• New Year’s Eve: December 31
• First three days of Lunar New Year
• Hung Kings Commemoration Day
• Reunification Day: April 30
• International Labour Day: May 1
• Vietnam National Day: September 2

During the peak season from May 15 to August 15, the following cabin surcharges apply:

• Sunday-Thursday nights: VND 200,000 per cabin per night
• Friday and Saturday nights: VND 500,000 per cabin per night

Note: Lunar New Year and Hung Kings Commemoration dates follow the lunar calendar and change annually. The applicable dates and surcharges should be reconfirmed when booking

Private Charter Option

Halora Metta Cruise is available for private charter, offering an exclusive cruising experience for families, groups of friends, corporate retreats, incentive trips, weddings, anniversaries, and private celebrations.

With 25 cabins, a 350m² restaurant accommodating up to 80 guests, a jacuzzi pool, and a spacious sundeck, the vessel provides flexible indoor and outdoor spaces for group activities and special events.

Charter rates and program availability are provided upon request and depend on the departure date, group size, cabin requirements, and requested services.